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Personal Information
Privacy Policy
The privacy of your personal information is important to us. Here's what we do to help.
Learn moreWhat is Personal Information?
Personal information is the information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g. gender, age, income, home address, phone number, ethnic background, family status) health (e.g., health history, health conditions, health  services received by them), or their activities and views (e.g. religion, political views, opinion).
Personal information is to be contrasted with business information (e.g., an individual’s business address and telephone number), which is not protected by privacy legislation. Personal Information also includes information that does not directly identify you but when combined with other information identifies (or can be used to identify) you.
Primary Purposes
Like all healthcare practitioners, we collect, use and disclose personal information to serve our clients. For our clients, the primary purpose of collecting personal information is to provide physiotherapy, massage therapy or chiropractor treatment.
For example, we collect information about a clients health history, including their family history of physical condition and function, social situation in order to help assess what their health needs are, to advise them of their options and then provide the health care they chose to have.
A secondary primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services, we can identify changes that are occurring over time.
The cost of some goods/services provided by the organization to clients is paid for by third parties (e.g. WSIB, private insurance, MVA insurance). These third-parties often have your consent or legislation authority to collect and disclose certain information in order to demonstrate client entitlement to this funding.
How Do We Collect Data?
Vaughan Physiotherapy Clinic uses a service provided by Google called Google Analytics, Tag manager and other similar technologies provided by other companies. These services allows us to analyze how people find us on the internet, as well as how our websites are used, so that we can better understand the needs of users and improve the Services accordingly.
How We Protect Your Information
We understand the importance of protecting personal information. Â For that reason, we have taken the following steps:
Paper information is either under supervision or secured in a locked or restricted area.
Electronic hardware is either under supervision or secured in a locked or restricted area. In addition, passwords are used on computers.
Paper information is transmitted through sealed, addressed envelopes or boxed by reputable companies.
Electronic information is transmitted either through a direct line or as encrypted information.
Clinic staff is trained to collect, use and disclose personal information only as necessary to fulfill their duties in accordance with our privacy policy.
External consultants and agencies with access to personal information must enter into privacy agreements with us.
Record Keeping Standard
We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our accountability to external regulatory bodies.
However, we do not retain information for unnecessarily long in order to protect the patients’ privacy. We keep patient files for ten years. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure it is physically destroyed.
Source:Â
https://www.collegept.org/rules-and-resources/record-keeping
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1. Information We Collect
1.1 Personal Information:
This includes information that can personally identify you, such as your name, email address, phone number, address, and any other information you voluntarily provide when filling out forms or contacting us through our Website.
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1.2 Usage Data:
We may collect non-personal information about your interactions with our Website. This may include your IP address, browser type, operating system, the pages you visit, and other similar data.
2. How We Use Your Information
2.1 Providing Services: We may use your personal information to respond to your inquiries, schedule appointments, and deliver the services you request from us.
2.2 Improving Website Experience: Your usage data helps us to analyze trends and make improvements to our Website's content, design, and functionality for a better user experience.
2.3 Communication: We may use your contact information to send you updates, newsletters, promotional materials, or information related to your appointments, but only if you have given us permission to do so.
2.4 Legal Obligations: In certain circumstances, we may be required to disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests.
2. Â Data Security
We take data security seriously and implement various measures to protect your information from unauthorized access, disclosure ,alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.
2. How We Use Your Information
2.1 Providing Services: We may use your personal information to respond to your inquiries, schedule appointments, and deliver the services you request from us.
2.2 Improving Website Experience: Your usage data helps us to analyze trends and make improvements to our Website's content, design, and functionality for a better user experience.
2.3 Communication: We may use your contact information to send you updates, newsletters, promotional materials, or information related to your appointments, but only if you have given us permission to do so.
2.4 Legal Obligations: In certain circumstances, we may be required to disclose your personal information to comply with applicable laws, regulations, legal processes, or government requests.
4. Third-Party Services
We may use third-party services, such as analytics tools or appointment scheduling software, to enhance the functionality of our Website and services. These third-party services may collect and process your information in accordance with their respective privacy policies.
5. Cookies and Similar Technologies
Our Website may use cookies and similar tracking technologies to collect information about your browsing activities. You can modify your browser settings to refuse cookies or to notify you when they are being used. However, please note that some parts of the Website may not function properly if you disable cookies.
6. Â Links to External Websites
Our Website may contain links to external sites that are not operated by us. We do not have control over the content and practices of these external websites and are not responsible for their privacy policies. We encourage you to review the privacy policies of these websites before providing any personal information.
7. Cookies and Similar Technologies
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, along with the revised date at the top of the policy. Your continued use of our Website after the changes constitute your acceptance of the revised Privacy Policy.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, along with the revised date at the top of the policy. Your continued use of our Website after the changes constitute your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Vaughan Physiotherapy Clinic
Address: 398 Steeles Ave W#201, Thornhill, ON L4J 6X3
Email: info@vaughanphysiotherapy.com
Phone: 905-669-1221
