Personal Information

Privacy Policy

The privacy of your personal information is important to us. Here's what we do to help.

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Personal information is the information about an identifiable individual. Personal information includes information that relates to their personal characteristics (e.g. gender, age, income, home address, phone number, ethnic background, family status) or their activities and views (e.g. religion, political views, opinion).


Like all healthcare practitioners, we collect, use and disclose personal information to serve our clients. For our clients, the primary purpose of collecting personal information is to provide physiotherapy, massage therapy or chiropractor treatment. For example, we collect information about a clients health history, including their family history of physical condition and function, social situation in order to help assess what their health needs are, to advise them of their options and then provide the health care they chose to have. A secondary primary purpose is to obtain a baseline of health and social information so that in providing ongoing health services, we can identify changes that are occurring over time. The cost of some goods/services provided by the organization to clients is paid for by third parties (e.g. WSIB, private insurance, MVA insurance). These third-parties often have your consent or legislation authority to collect and disclose certain information in order to demonstrate client entitlement to this funding.


We understand the importance of protecting personal information.  For that reason, we have taken the following steps:
- Paper information is either under supervision or secured in a locked or restricted area.
- Electronic hardware is either under supervision or secured in a locked or restricted area. In addition, passwords are used on computers.
- Paper information is transmitted through sealed, addressed envelopes or boxed by reputable companies.
- Electronic information is transmitted either through a direct line or as encrypted information.
- Clinic staff is trained to collect, use and disclose personal information only as necessary to fulfill their duties in accordance with our privacy policy.
- External consultants and agencies with access to personal information must enter into privacy agreements with us.


We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our accountability to external regulatory bodies. However, we do not retain information for unnecessarily long in order to protect the patients’ privacy. We keep patient files for ten years. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure it is physically destroyed.